quinta-feira, 6 de dezembro de 2012

7 artigos sobre Portal, Colaboração e Social Business

Neste post, uma relação de artigos publicados recentemente na mídia, ou atualizados, sobre Portal, Colaboração e Social Business. Boa leitura!

Integrating IBM Customer Experience Suite and IBM Case Manager

This white paper describes how organizations can streamline complex casework while promoting exceptional web experiences and increasing productivity and efficiency using an approach that integrates the IBM Customer Experience Suite with the flexible IBM Case Manager framework.

The Next-Generation Intranet

Changing workforce demographics and demands for convenient technologies are driving organizations to rethink their intranets. This paper introduces the IBM Intranet Experience Suite, which helps deliver personalized, engaging experiences across all channels, including social and mobile

IBM Customer Experience Suite and Commerce  

This white paper provides an introduction to using IBM WebSphere Commerce software along with the IBM Customer Experience Suite. It focuses on the integration and interoperability of WebSphere Commerce with the portal and web content delivery capabilities of the Customer Experience Suit.

IBM Customer Experience Suite and IBM Forms Experience Builder 

To address organizations’ exceptional web experience goals efficiently and flexibly, IBM Customer Experience Suite software helps clients create highly engaging, personalized and differentiated web experiences.

Leveraging IBM Web Experience Factory

This important white paper describes how IBM Web Experience Factory gives developers, teams and organizations a surprisingly accessible, incredibly powerful standards based development tool for creating robust multichannel and mobile web experiences.

Use cases for IBM Forms Experience Builder

IBM Forms Experience Builder enables business users to build and deploy rich self-service web form applications in a point-and-click fashion with nothing more than a web browser. Find out how you can use forms to improve customer service, streamline operations, boost innovation and more.

Delivering multichannel web experiences with IBM solutions 

The IBM exceptional web experience platform can help organizations create multichannel web experiences for leveraging the capabilities of mobile devices, such as smart phones and tablets, and can be customized to user preferences.

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